Thank you very much for working with us.
We appreciate our customers and for your convenience we offer the following payment options.
Please see our Terms and Conditions below.
IN PERSON
PLEASE NOTE AT THIS TIME OUR OFFICE IS CLOSED TO THE PUBLIC TO DO OUR PART TO FLATTEN THE COVID-19 CURVE. AT THIS TIME WE ARE NOT ACCEPTING IN PERSON PAYMENTS. THANK YOU!
For your convenience we accept the following forms of payment in our office: CASH, CHEQUE, MONEY ORDER, DEBIT, VISA, MASTERCARD
JJ McLellan’s office location is 695 Queen Street West in Mount Forest. We are located at the corner of Sligo Road and Queen Street (Highway 89) on the edge of Mount Forest. Our sales and service desk entrance is located at the right side of the building, you will see a grey door marked Plumbing & Heating Sales and Service.
ONLINE
ONLINE BANKING PAYMENTS WITH BMO BANK OF MONTREAL
Please add the payee HAP MCLELLAN LIMITED to your online bank profile. Your account number is your Cust Code located on your invoice or statement
CREDIT CARD PAYMENT
Please call our office.
E-TRANSFER PAYMENT
Please send the payment to payments AT jjmclellan DOT ca (remove spaces and replace AT with @ and DOT with . ) No password is required.
BY MAIL
MONEY ORDER OR CHEQUE
JJ McLellan & Son
P.O. Box 358 Mount Forest, Ontario N0G 2L0
Please do not mail cash or your credit card number.
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JJ McLellan & Son Terms & Conditions
Work Orders Information
The following information will be taken for the work order(s) – Name, Address, Mailing Address (if different), Phone Number, Cell Number, Work Number, Email.
New customers may be asked for a credit card which is used for a pre-authorization prior to the work being complete.
If you provide us authorization to do work when you are not home this will represent your signature acceptance on the work order.
All goods (materials and equipment) remain the sole property of JJ McLellan & Son until the invoice has been paid in full.
Purchases & Service
In store counter sales must be paid for at the time of purchase.
Only customers with an in-house approved and current account will be authorized to charge for over the counter products.
Travel time is invoiced and there is a minimum 1 hour service diagnostic charge.
If a part has to be ordered there will be a variable wait time and additional labour charges in addition to the service diagnostic charge to install the part.
All charge accounts for products and/or service are due upon receipt of the statement and/or within 21 days of the job completion whichever comes first.
All accounts with a balance owing are subject to a 2% per month / 24% per annum interest charge. Accounts over 90 days may be submitted for Collection with the Owen Sound Credit Bureau.
All products and services are subject to HST.
Gas parts cannot be sold over the counter without a valid TSSA Gas License.
Returns or Exchanges Regular Stocked Items
Unopened items in original packaging returned with an original invoice within 30 days of purchase will receive a refund to the original method of payment or will receive an exchange.
Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.
Special Orders
Special order items are considered final sale and cannot be returned.
Warranty
A defective item is subject to the manufacturer’s warranty and will be repaired or replaced as per the manufacture’s policy.
Any defective products must be accompanied by the original invoice of purchase.
Warranty of a product installed by our technicians will be subject to the manufacturer’s warranty.
We cannot warranty or accept returned products purchased at another store.
Equipment or appliances which have not been regularly serviced or maintained may void the manufacturer’s warranty.