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Quality vs Quantity… When Product & Pricing Collide

“It is quality rather than quantity that matters.”

When you go shopping for a new vehicle or an expensive electronic do you automatically go for the lower price or do you, price around and factor all the pro’s and con’s before making a final decision?

We strongly urge our customers to do this when it comes to your Home Comfort as well.

Our Comfort Advisor, Mike Johnson, will provide our customers with options, within these options are key factors pricing, efficiency, warranty, brand and business.

Pricing – Value you get for your money. This is an investment.

Efficiency – Saving money on your utilities while the system operating quietly and comfortably.

Warranty – What if… there is always a what if, no matter if its your HVAC System in your home, your vehicle, your computer, your phone, your camera, kids toys, tv etc etc there will always unfortunately be the “lemon”. Read the fine print to know what you are and are not covered for AND what you could purchase to ensure you ARE covered given any “what it’s”.

Brand – Research the company brand names. Ask your friends and neighbours. Unfortunately it is common for some of the “off” brands to not be in business very long and that could leave you in a difficult situation if even 5-10 years later you need parts. Parts may not be available any longer or could cost a lot of money. Does the brand name offer any rebates ?

Business – Research the company before you do business with them. How long have they been around. Are they going to be around for service in 6mths, 1 yr, 5 yrs or even 10 or 20. Does the business who wants to sell you the equipment provide service? Unfortunately there are many businesses out there who merely sell product and will not stand behind it if you have any issues.

One thing we stress to our customers is although the price may be lower for an “off brand” if you ever need repairs or parts, this could present you with quite the issue and end up costing a LOT more! Sometimes customers are lucky and they are able to use a “generic” part on their system which costs significantly less than the brand name (which isn’t as readily available as others).

Although an “off-brand” may cost you less in the beginning, this could end up costing you a LOT more in the end in your comfort (noise level, operation), parts and service. We are thankful that we do have wonderful suppliers to work with to source parts, however what we can run into is a delay due to the sourcing and shipping of the parts once they are finally located. It really is heart breaking having to tell someone their part is going to take days or weeks to come in.

As a Lennox Premier Dealer for over 50 years we stand behind any product made by Lennox – they do offer a variety of Good-Better-Best options which can suite our customer’s needs. We also offer a Complete Care Warranty Package which covers you for 10 years parts and labour – one and only “catch” with this warranty is to have it cleaned once a year – which should be done anyway!

We can also offer affordable financing through SNAP Financial for your home comfort needs! Offering very affordable payments and the option of paying it off whenever you want in the 10 years!

Your home heating, cooling & plumbing system is an investment into your home and your well being!

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